By continuing to use our website or by sending us any material for conversion you are agreeing to our terms and conditions in full.

• These terms and conditions shall govern the use of the Mr Scan website and the purchase of any goods from it.

• The website is owned and operated by Mr Scan.

•  Mr Scan reserve the right to amend or update these terms and conditions at any time without providing notice.

• By using our services, you acknowledge that you have read and understood these Terms and Conditions.

• Should you have any questions, please Contact Us prior to ordering from this website.

• Copyright in the Mr Scan website is property of Mr Scan. Material on this website also comprises copyright material, trademarks and registered trademarks which are the property of Mr Scan and third parties. This property may only be used for the purposes of browsing the Mr Scan website and acquiring goods and services of Mr Scan.

Placing and Accepting Orders

• Orders will not be dispatched until payment in full has been received and Mr Scan is satisfied with the integrity of the order.

• We reserve the right not to provide goods or services, or cancel orders (or part thereof) at our sole discretion at any time and we will not be held liable for loss or damage arising from the exercising of these rights.

• If you need to cancel an order, please Contact Us immediately. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our terms and conditions relating to returns and exchanges.

• By sending Mr Scan your films or other material you are placing an order and excepting our online prices and terms. Prices correct according to our online price list on the day material is received or when order is made online (If made online). If an order is received with no instructions as to the level of service required then we will scan using our standard home service.

• We do not count material to give a quotation, all material sent to Mr Scan will be scanned and charged for. Counting is done by our scanners.

• We reserve the right to cancel your order if verification fails. This is as much for your security as it is for ours.

• By following the instructions below you can ensure the verification process is successful:

• Provide the billing address details for the card used via the PAYPAL / Google Checkout system.

• Provide an email address.

• Mr Scan will pass on any information relating to suspected fraudulent activity to appropriate authorities.

• All information is held securely by Mr Scan using Secure Sockets Layer (SSL) software and is protected by state-of-the-art encryption and firewall technology.

Virus Protection

• At Mr Scan we do all we can to prevent the spread of computer virus's. We use the latest technology virus and spyware scanning systems which we apply to all discs before shipping.
• We strongly recommend that you use your own virus protection software for your PC.
• In the unlikely event your disc contains a virus, Mr Scan agrees to either replace the affected disc plus any shipping costs associated with the affected disc. Mr Scan's liability is limited to the replacement of only the virus-infected disc received from Mr Scan . Mr Scan does not assume liability for any costs associated with repairing or replacing any computer components, hardware, additional software, computer files, or any other costs associated with repairing, replacing, or removing virus-infected files from your computer.
• If you believe that our disc has a virus please contact us immediately and let us know what virus file you think is on the  disc and also supply is with information on your virus detection software and if possible a screen dump of the warning message. This will help is to confirm any such problem.

Limitation of Liability

Effective from March 1st 2011

• Any liability of Mr Scan in connection with goods or services supplied to you will, at the election of Mr Scan, be limited to:

• In relation to goods, the replacement of the goods, the supply of equivalent goods.

• In relation to services, the supplying of the services again, the supply of equivalent services.

• You further acknowledge and agree that Mr Scan will not be liable to you or any other person for any direct or indirect damages resulting from use of goods or services supplied to you, or on behalf of you, through the website. Mr Scan are not responsible for data discs failing in your machine, this is down to the disc manufacture.

• All our CD/DVD-ROMs are pre-checked with virus-checking programs. Mr Scan will not accept any responsibility for any damage or loss caused through the use of this CD/DVD-ROM.

• The sending of goods, such as but not limited to, tapes and films to Mr Scan is solely the responsibility of the sender. We recommend you take every precaution to cover any eventuality, including the loss of goods. We guarantee that in the unlikely event of a failure to return such items, we will replace the CD or DVD that you have ordered within 28 days of posting your order. This way you will not lose your memories, however, despite our every care in this situation we can not in anyway guarantee the originals.

• Any compensation claim for lost or damaged originals should be arranged via the customer and the third party shipping company, Mr Scan has no responsibility at all to provide any form of compensation arising from lost, damaged or delayed items in the post be it on its incoming or return journey. We will of course assist the customer where possible but will provide no financial benefits.

• If we lose your package of original photos or videos while in our possession through mishandling or negligence on our part we will pay you up to a maximum of you order value in compensation for the loss after first exhausting all other efforts to recover your originals. If we are unsuccessful we will reimburse you up to the value of your order* for your loss. * If order has been pre-paid and the order has not been converted to a digital format at the time of the loss a refund will also be issued. Otherwise, our expenses and restitutions for lost or damaged materials while in our possession can never exceed the raw cost of the materials or £100, whichever is less.   We are not liable nor responsible for any materials not in our possession.  Items lost or damaged while in transit are the responsibility of the carrier's company and are subject to that company's terms.

• You, the user, understand and agree that the submission of any photos and/or film to Mr Scan,  is done at your own discretion and risk and that you will be solely responsible for any loss or damage to your photos, and any damage to your computer system or loss of data that may result in the download or upload of any material. Mr Scan does not assume any responsibility for any loss, physical, or personal damage, or any other type of damage that may in any way result from the use of its products or services. Mr Scan shall assume no responsibility nor liability, for damage, loss, delay or irregularity to persons or property in connection with third parties over which Mr Scan has no control.

Delivery/Packaging

• We aim to get your films and DVDs back to you within our advertised time scale, however most smaller orders are usually quicker.

• We will  re-use your original packaging to return your films to you, this saves you additional packaging costs and is more environmentally friendly. However if a customer does send films in packaging that is not suitable for the return journey it will be replaced or repaired at Mr Scans discretion. Sometimes excess packaging will be removed to cut down on weight for the return journey. These are your films so using the best protective material possible is advised.

• It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

• We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with Royal Mail and DHL who we believe will always do their best to deliver products by the estimated delivery date.

• We will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

• It is the responsibility of the customer to inform Mr Scan if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with Royal Mail to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery. a Late or a lost delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

• Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion.

• On smaller orders part of our shipping and handling fee covers the cost of the blank CD/DVD.

• If you have not received your package within 7 days of you despatch email then please contact us to make sure that we keep your images on file for an extended time or do not scrap your originals (if this was scheduled). Please note that our despatch email is sent out on the day your item is shipped, please make sure that you check your junk or spam email folders for this email as we are not responsible for emails not arriving. Please allow up to 28 days for the third party courier company to deliver your parcel. We will send replacement discs after 28 days at our discretion, it is also totally at Mr Scans discretion to send replacement discs earlier than 28 days.

• With video conversions we either keep a digital backup of your video footage or we keep hold of the original tapes depending on the type of tape supplied and the conversion system we use at the time, either way a copy is left with Mr Scan to prevent full loss of video footage in the post.

• Package weight - If you send us a heavy parcel then you must be prepared to pay the return shipping costs - All parcels over 1.5kg are returned via a courier services, charges are clearly shown on our website.

Returns and Exchanges

• Please choose carefully. We are happy to advise you in advance of your purchase to help you make the best choice. If you have any specific requirements for your images, i.e. they need to be a certain file size or dedicated colours then we always recommend you use our trial service before sending any orders. This way we know exactly how you want your scans and you know exactly what you are getting as making changes after a larger order has been processed is not possible.
• You can not return products that have been supplied to you by our scanning service, unless there is a fault with the product. Under no circumstances will a refund ever be issued for our scanning services if we have provided you (the customer) with a copy of your images. If the disc arrives damaged or faulty then a replacement will be arranged upon receipt of original.
• If you return any goods via a Royal Mail Post Office, please keep the appropriate proof of return and ensure you are covered for the appropriate amount of insurance. If the returned item goes missing in transit to us, we will deem you not to have returned the item.
• It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.
• All returned goods must be: Unused, unopened and in original condition. Undamaged. Returned within 7 days of delivery.
• You will pay the delivery costs of the return to Mr Scan. We will not refund initial delivery and any other fees.
• Please note that all products that are found to be non-defective may incur a non-faulty test charge plus the delivery costs of returning the item to Mr Scan.
• Any problems with images or discs must be reported to Mr Scan in writing within 10 days of receiving your order.

Rescans

• On the rare occasion where we are required to rescan or adjust certain images then these images will be either emailed to our customers or send on a CD/DVD rom. The rescanned images can not be added to any previously burnt discs or TV-Resolution slide shows. Only if over 10% of images in a set are confirmed as rescans by Mr Scan will new disc sets, duplicate sets, TV resolution or slide shows be issued and only if requested by the customer.

Specified scanner settings

Feedback

• If you do encounter an problem with our services please contact us as it will most probably be a simple issue that can either be resolved via email or a rescan. Please don't go straight to our feedback system and leave bad comments as this is permanent and will result in no further support by Mr Scan being offered. Any untrue or damaging comments will be dealt with by our legal advisors.

"We are here to help and want you to be happy with your purchase, if you have any problems please contact us."

Image and film Copyright.

• Under copyright laws the owner of the copyright in images is the person who created or took the photographs. By submitting your photographs to us you warrant to us that you are the owner of the copyright or have express permission from the owner of the copyright.
• You will own the copyright of all your images, we will not sell or give any of your images to any other person. However we may on very rare occasions we may ask you if we can use example images in our sample gallery, these photos will usually be of landscape pictures and not family photos.

Use of website.

• With the exception of the main search engine bots, the use of data-mining/extraction software or bots by any company that is not collecting data for a search engine is strictly forbidden. In particular the use of Picscout will be treated as 'hacking'. and as such will be prosecuted.

Privacy Policy

• For Mr Scan to process your order, we need information such as your name, email, contact number, delivery address and payment details.

• Your details are not passed on to any other person or company.

• Information that you have provided us will be used in three ways:

• To verify your details.

• To generate an anonymous view of the Mr Scan customer base. This information will allow us to analyse trends and demographics to help Mr Scan improve on the services provided.

• Send periodical communications to people who have "opted in" to receive it. We do not send out "spam" to our customers in any way.

• Other than described above, Mr Scan will not use, sell or disclose your personal information without your consent.

  Disclaimer

  The information contained on the website is provided by Mr Scan in good faith. To the best of Mr Scan' knowledge, the information is accurate and current, however, Mr Scan do not make any warranty as to the accuracy or completeness of the information.

  End of Terms and Conditions

If you are have a problem, before contacting us please read through the following as it may help. Whilst scanning images sometimes one or two will go in the scanner upside down. If they do slip through the net then we supply a web-link to Google Picasa which in our opinion is the best FREE photo software available. Picasa can crop, rotate or flip your images to your desired view your image. This is a particular issue with slides as many slides are mounted back to front on their mounts as you may well know when viewing them.