If you cant find the answer you are
looking for just ask !!
How long does your service usually take ?
We scan on average 1000
images per day. We aim to get your films
and DVDs back to you within 14 working days of receipt, however many smaller orders are usually
Please allow up to one calendar
month for all
deliveries. If your order is urgent please let us know prior to ordering and we
will do the best we can to accommodate your request. For orders using cheque
please allow additional time for clearance. During busy times such as Christmas
times may vary.
you scan Black and White film
Yes we scan both colour
and black and white films both at the same prices. Please note that
the automated dust and scratch removal technologies that we use is
not as effective on traditional B&W film (this is the same with all
scanners on the market). Hence with older more dusty film strips you
may see evidence of dust and scratches in the scanned images.
You Work with Customers Outside the UK?
Yes! We regularly work
with customers from France, Germany, Poland, Canada. Shipping rates
outside of Europe will be quoted upon request.
Do you return my slides (Original material)?
Yes all slides and films are
returned to you in the same packaging that we receive them in, unless you wish
for us to dispose of them using our just disc or free download service.
I have 400 - 500 slides to be scanned. Can I send
these in the post to you and will you scan them in order?
will aim to scan your slides/negatives in your set order, however due to
the way our scanners operate, sometimes images can not be scanned in
Will I be able to
simply put the disc in my domestic DVD player and view the images?
No not guaranteed, our discs are supplied to be viewed on a PC/Mac
that can handle JPG or TIFF files up to around 50MB in size. If you
put this disc in a domestic DVD player the file size is far too big
and the machine will probably freeze or have problems reading the
disc. Not to worry as we can also offer you an additional set
of your images in a much smaller file size which
will work in most domestic DVD player that is compatible with JPG
files. Most modern DVD players will have no problem with this DVD
set but we can not guarantee it will be compatible with all players
on the market.
Why are you
prices so low? I have seen other websites charging up to £2 to
scan a single slide with digital ice dust removal.
We offer a value for money service, first of all we do not have the
overheads of many high street photo-labs and secondly we have
invested thousands of pounds in the latest high speed scanning
equipment which gives us the advantage over many of our competitors
who use "home based" Nikon or Canon scanners which scan very slow.
Our scanners imported from America are very fast and much more
superior than the consumer scanners used by many. Its worth checking
which scanners the company uses before ordering, If they are using
scanners like the Nikon LS range of film scanners stay well clear
unless you can wait a few years for your films back.
Can I drop my slides/films off and collect when they
Yes that is no problem at all, you
will need to arrange a time to drop your films off, please
click here for more details.
APS films store additional data on
the film can you retrieve this data on the embedded image?
Our scanners automatically reads the DX code from
film, giving the correct frame number and colour correction to
each image. Please note, there is no scanner on the market to retrieve
additional data such as date of photo from an APS film.
I'm just about to make an order and
need to know at what point am I need to post the film rolls to you:
before or after making the payment?
If you are paying
online then you need to make your payment before sending us your films,
if you are paying by cheque then send your cheque along with your films,
films will be scanned as soon as payment has cleared.
I have some 60
year old B & W negatives measuring 6cms by 9cms, Can you scan these negatives to
Yes we can our
scanners can handle any size or make of negatives or slides.