Mr Scan Help Page
For viewing and editing images on your computer we recommend installing Picasa
(click Picasa logo to download). Whilst scanning images sometimes one
or two will go in the scanner upside down. If they do slip through the
net then Picasa can crop, rotate or flip
your images to your desired view your image. This is a particular issue
with slides as many slides are mounted back to front on their mounts as
you may well know when viewing them.
playing video files and DVDs on your computer we recommend that you
download a free media player called VLC Media player (click cone image
Please note: the above software is
not supplied by Mr Scan ltd, we can offer no technical support, please
do not call us regarding any issues you may have using the software,
please contact the software company directly.
If you are have a problem, before contacting us please read through the
following as it may help.
Compatibility of Mr Scan Discs.
- All our discs are checked for
errors before posting. Our discs are written in JPG or TIFF format which
is compatible on most modern PCs and Macs with CD/DVD drives that can
read DVD-+R discs. For larger orders we also use DVD+R-DL (Dual layer) -
If your PC can not read Dual layer discs please let us know prior to
completion of your order.
- If your PC/Mac can not read our discs please check in
another PC if possible .
- Also it is recommended to update any firmware
for your CD/DVD drive as we use the latest high quality media which
sometimes may not be recognised by slightly older drive units, firmware
can be obtained via your drive manufactures website, we are not
responsible for any issues regarding firmware upgrades, or last resort return to Mr Scan to be tested.
- We are not
responsible for the set up of your computer and can offer no technical
- For our TV-resolution DVD sets, video conversions and slideshows we
use high-quality DVD+R/-r or CD-r media to maximize compatibility with a domestic
DVD players the disc will work in most domestic DVD players that are
compatible with JPG files. Most modern DVD players will have no problem
with this DVD set but we can not guarantee it will be compatible with
all players on the market. If your player does not play DVD+R/-r and only
plays DVD-R for example then please let us know this on your order form.
Disc will not read
Quality of images - Upgrade Service
Restore Service on your images. Each image is
inspected, touched up and
manually cropped using the latest professional Adobe software.
- If you feel some of your images could
do with a professional touch up using Adobe Photoshop then please let us
know and we can use our
scanners will automatically crops every image, sometimes they may
crop an image incorrectly, this is mainly due to poor image light levels
of the original photo, 35mm or APS film bar code being dirty and
unreadable or incorrect slide size. We do check all images but do not
compare cropping with the original negative.
Un-mounted or damaged slides
We offer an additional service for slides which are no
longer in their mounts or damaged, this is an extra charge on top of the scanning
cost on each image. This charge covers us mounting your slides in a
temporary slide mount and removing them after scanning - If your slides
are mounted in very poor condition mounts then this charge may also
apply if we can not scan your slide in its existing mount. -See prices
page for cost.
Oversized and undersized 35mm slides
free Picasa software at the above link will provide you with a cropping
tool so that you can judge where to crop the image. If you would like us
to re-crop your image to our best judgement please use our
We are sometimes sent oversized
slides mixed in with standard 35mm slide batches which can cause
A standard 35mm slide in a 2" x 2"
mount with the frame size (film area) is usually about 34mm x 23mm,
although it does vary very slightly by manufacturer and slide age. Our
standard scanners are designed for 35MM slides but any slide in a 2"
square mount can be scanned. Scans from formats larger than 35MM, like
126, 127 or "Super Slides" will be cropped. Unfortunately, a significant
portion cannot be scanned due to the aperture of the scanner. We
can however scan these slides using our high-end scanner which is priced
differently - see 126/127 sized slides on our price list. Please make
sure when ordering you order the correct sized slides and separate your
slides when shipping to us.
We can not be held responsible for incorrect
cropping of slides which are sent in mixed bundles or ordered under
different services, i.e., 126 slides ordered as 35mm slides. We will of
course if spotted scan these slides differently and charge appropriately
but when bulk scanning spotting every incorrect slide is not possible.
We do not touch any film or
negative images, we use air blowers to remove surface dust but if the slides
are dirty or sticky we can not remove this and it may be visible on the
use top of the range scanners and digital ice software to reduce the
amount of dust/scratch marks on the digital image but we can not
100% guarantee that all marks will be removed, basically the better
quality your originals the better results you will get, do remember
that film is static and attracts dust. Monochrome images tend to be
slightly worse for this effect due to the digital ice software no
being able to distinguish as well as with colour images. Most of
colour images come our without any noticeable marks, monochrome
usually come of good too. We can attempt to remove this
Photo Restore Service.
Glass Mounted or plastic sleeves
If you want the best quality
scanned image it is best that we scan slides without their glass or
plastic sleeve protection, our scanners do scan very well with these
type of mounted slides but usually best with it removed as there
will be much less dust and focusing will be much sharper. If you
wish to have your slides scanned without glass/sleeves then you need
to remove the glass before sending them to us, we can not remove and
remount the glass as part of our service. Any glass slides that are
cracked will also need the glass removed prior to sending as this
will be picked up on scanning. Glass mounted slides which are not
standard size, i.e. home made glass mounts and are too large for our
scanners have to be scanned using our medium format scanner at
medium format prices, as long as your
slides is a manufactured mount then this should not pose a problem.
- If your slides do not have a "view
from this side" indicator then we will do the best we can to scan the
slide the correct way but we can not guarantee this will be correct, if
you need to 'flip' the images then we have provided a link to a free
software package that can do this. This
also applies to negatives where they have been scanned back to front.
With APS films and 35mm negatives we
do not rotate the images, i.e. if a photo was taken with the camera
sideways then the image will be on the disc sideways, this can again
be rotated using any simple photo software if required.
Due to the way we scan slides and negatives we can not
guarantee any preset orders of images, we will do all we can to stick to
your order however there are many influences that can change this, for
example different types/sizes of slides may need to go through different
scanners, some images may need to be scanned again due to dirt levels or
scanning incorrectly. Also some slides may need to have their mounts
repaired or replaced due to being too weak to go through our scanners.
Returned order of originals,
as noted above we use bulk process scanners so can not guarantee that we
can keep your films is any particular order for their return, we will of
course do the best we can to keep to any particular requests however
with the way our scanners operate it may not always be possible.
Slide Mount Repairs
- We advise all customers sending us slides to go
through their slides prior to sending to us to check that your mounts
are in good condition. With card mounts which have come unstuck a simple
staple may be sufficient. If however we can not scan your slide in its
original mount due to it falling apart then we will repair or remount
your slide at additional cost. - We will let you know of this prior to
Negative Film strips
- Please note we do not scan part film strips,
each strip must be scanned in full. A minimum of two 35mm images per
strip. Medium format and photos can be single images. Please also make
sure that there is nothing stuck to your negatives such as label strips
as there may be an additional charge to remove these.
- We can not scan unprocessed film
strips of any kind.