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Mr Scan video conversion services - VHS to DVD, Betamax to DVD, Camcorder to DVD

Mr Scan Slide scanning service - Scanning of 35mm slides and Transparencies


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Mr Scan Help Page

Images

Picasa

For viewing and editing images on your computer we recommend installing Picasa (click Picasa logo to download). Whilst scanning images sometimes one or two will go in the scanner upside down. If they do slip through the net then Picasa can crop, rotate or flip your images to your desired view your image. This is a particular issue with slides as many slides are mounted back to front on their mounts as you may well know when viewing them.

 

VideoMr Scan Flickr

 

For playing video files and DVDs on your computer we recommend that you download a free media player called VLC Media player (click cone image for download)

 

 

Please note: the above software is not supplied by Mr Scan ltd, we can offer no technical support, please do not call us regarding any issues you may have using the software, please contact the software company directly.

If you are have a problem, before contacting us please read through the following as it may help.

Compatibility of Mr Scan Discs.

  • All our discs are checked for errors before posting. Our discs are written in JPG or TIFF format which is compatible on most modern PCs and Macs with CD/DVD drives that can read DVD-+R discs. For larger orders we also use DVD+R-DL (Dual layer) - If your PC can not read Dual layer discs please let us know prior to completion of your order.
  • If your PC/Mac can not read our discs please check in another PC if possible .
  • Also it is recommended to update any firmware for your CD/DVD drive as we use the latest high quality media which sometimes may not be recognised by slightly older drive units, firmware can be obtained via your drive manufactures website, we are not responsible for any issues regarding firmware upgrades, or last resort return to Mr Scan to be tested.
  • We are not responsible for the set up of your computer and can offer no technical support.
  • For our TV-resolution DVD sets, video conversions and slideshows we use high-quality DVD+R/-r  or CD-r media to maximize compatibility with a domestic DVD players the disc will work in most domestic DVD players that are compatible with JPG files. Most modern DVD players will have no problem with this DVD set but we can not guarantee it will be compatible with all players on the market. If your player does not play DVD+R/-r and only plays DVD-R for example then please let us know this on your order form.
Disc will not read
  • Our discs are standard DVD-/+R or CD-R branded discs which are compatible with a standard PC with DVD-ROM drive. If your drive does not read the disc please if possible try it in another PC. If it still does not work then please report the issue back to us via email and we will let you know how to return your disc to us.  

 

Quality of images - Upgrade Service

  • If you feel some of your images could do with a professional touch up using Adobe Photoshop then please let us know and we can use our Photo Restore Service on your images. Each image is inspected, touched up and manually cropped using the latest professional Adobe software.

 

Cropping

  • Our scanners will automatically crops every image, sometimes they may crop an image incorrectly, this is mainly due to poor image light levels of the original photo, 35mm or APS film bar code being dirty and unreadable or incorrect slide size. We do check all images but do not compare cropping with the original negative.

Un-mounted or damaged slides

  • We offer an additional service for slides which are no longer in their mounts or damaged, this is an extra charge on top of the scanning cost on each image. This charge covers us mounting your slides in a temporary slide mount and removing them after scanning - If your slides are mounted in very poor condition mounts then this charge may also apply if we can not scan your slide in its existing mount. -See prices page for cost.

 

Oversized and undersized 35mm slides

  • We are sometimes sent oversized slides mixed in with standard 35mm slide batches which can cause cropping issues.

  • A standard 35mm slide in a 2" x 2" mount with the frame size (film area) is usually about 34mm x 23mm, although it does vary very slightly by manufacturer and slide age. Our standard scanners are designed for 35MM slides but any slide in a 2" square mount can be scanned. Scans from formats larger than 35MM, like 126, 127 or "Super Slides" will be cropped. Unfortunately, a significant portion cannot be scanned due to the aperture of the scanner.  We can however scan these slides using our high-end scanner which is priced differently - see 126/127 sized slides on our price list. Please make sure when ordering you order the correct sized slides and separate your slides when shipping to us.

  • We can not be held responsible for incorrect cropping of slides which are sent in mixed bundles or ordered under different services, i.e., 126 slides ordered as 35mm slides. We will of course if spotted scan these slides differently and charge appropriately but when bulk scanning spotting every incorrect slide is not possible.

  • The free Picasa software at the above link will provide you with a cropping tool so that you can judge where to crop the image. If you would like us to re-crop your image to our best judgement please use our Photo Restore Service

 

Dirty films

  • We do not touch any film or negative images, we use air blowers to remove surface dust but if the slides are dirty or sticky we can not remove this and it may be visible on the scans. We use top of the range scanners and digital ice software to reduce the amount of dust/scratch marks on the digital image but we can not 100% guarantee that all marks will be removed, basically the better quality your originals the better results you will get, do remember that film is static and attracts dust. Monochrome images tend to be slightly worse for this effect due to the digital ice software no being able to distinguish as well as with colour images. Most of colour images come our without any noticeable marks, monochrome usually come of good too. We can attempt to remove this using our Photo Restore Service.

Glass Mounted or plastic sleeves slides

  • If you want the best quality scanned image it is best that we scan slides without their glass or plastic sleeve protection, our scanners do scan very well with these type of mounted slides but usually best with it removed as there will be much less dust and focusing will be much sharper. If you wish to have your slides scanned without glass/sleeves then you need to remove the glass before sending them to us, we can not remove and remount the glass as part of our service. Any glass slides that are cracked will also need the glass removed prior to sending as this will be picked up on scanning. Glass mounted slides which are not standard size, i.e. home made glass mounts and are too large for our scanners have to be scanned using our medium format scanner at medium format prices, as long as your slides is a manufactured mount then this should not pose a problem.

Inverted Slides or Negatives

  • If your slides do not have a "view from this side" indicator then we will do the best we can to scan the slide the correct way but we can not guarantee this will be correct, if you need to 'flip' the images then we have provided a link to a free software package that can do this. This also applies to negatives where they have been scanned back to front.
 

Image Rotation

  • With APS films and 35mm negatives we do not rotate the images, i.e. if a photo was taken with the camera sideways then the image will be on the disc sideways, this can again be rotated using any simple photo software if required.

Image order

  • Due to the way we scan slides and negatives we can not guarantee any preset orders of images, we will do all we can to stick to your order however there are many influences that can change this, for example different types/sizes of slides may need to go through different scanners, some images may need to be scanned again due to dirt levels or scanning incorrectly. Also some slides may need to have their mounts repaired or replaced due to being too weak to go through our scanners.

  • Returned order of originals, as noted above we use bulk process scanners so can not guarantee that we can keep your films is any particular order for their return, we will of course do the best we can to keep to any particular requests however with the way our scanners operate it may not always be possible.

Slide Mount Repairs

  • We advise all customers sending us slides to go through their slides prior to sending to us to check that your mounts are in good condition. With card mounts which have come unstuck a simple staple may be sufficient. If however we can not scan your slide in its original mount due to it falling apart then we will repair or remount your slide at additional cost. - We will let you know of this prior to the repair.

Negative Film strips

  • Please note we do not scan part film strips, each strip must be scanned in full. A minimum of two 35mm images per strip. Medium format and photos can be single images. Please also make sure that there is nothing stuck to your negatives such as label strips as there may be an additional charge to remove these.
  • We can not scan unprocessed film strips of any kind.
 
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Mr Scan example scan - Farnham Town Centre Wagon Yard

Mr Scan example scan - copyright Krystal Edwards

Mr Scan example scan - Farnham Town Centre Wagon Yard

Mr Scan example scan - copyright Krystal Edwards

 

 

 

Mr Scan Ltd

40 Bricksbury Hill Farnham Surrey GU9 0LZ

Registered in England and Wales number 6640151    VAT Number: 212 8736 15

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