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Usual opening hours: 

  10am to 5pm (Monday to Friday) 

 

 

Covid-19 Outbreak

Yes we are still open and taking orders as usual

We are currently seeing a very high demand for our services during lockdown so please expect a little extra time for your order to be processed.

Click here for details of how to send your parcel to us safely during this outbreak

Working hours : Due to covid19 we are working slightly different shift patterns, so please do not assume the phone line will always be attended.

Stay safe out there, be kind! All the best from the Mr Scan team

 

 

 
Email

 info@mrscan.co.uk

We always aim to reply within 24 hours, if you do not receive a reply please check your junk email folder. Please add our email address to your trusted email addresses, especially with Hotmail or MSN accounts as they block many important emails.

 

Telephone Number

Farnham (01252) 416202

   Due to the Covid-19 outbreak we have less staff in the office so have changed the way we man our office, we have staff working from home and others have different work patterns and therefore we are not always available to answer the phone, most enquiries can be answered by a quick email to us which is usually answered very fast. 

 

Our telephone sales team can not help you with providing details of a current order progress. We are an primarily an internet based company and provide all details via email, you will need to email us for an order update.

Strictly no canvasser callers

We do not answer blocked number callers

Please only telephone us during office hours

We are NOT open weekends or Bank Holidays

If we are unavailable to answer your call then please if possible use our website to answer your questions, it contains full details of all our services including current prices, we do not offer different prices over the phone. We also have a very informative FAQ page on our website too. We understand that many customers like to chat in person before sending films to us, which is great, we love to chat.

 

Our Address

Please post your parcels to the address provided on our order form - printable from our order form page

Personal drop off by appointment only. (click here)

Please do not turn up at our studio without an appointment as we will not be able to assist you

 

 

Other ways to communicate

Email Us: info@mrscan.co.uk *

Our Facebook page

Click here to meet our team

* If you have not received an email reply from us please check your junk mail folder

Check out Facebook or Twitter feeds above for current news, opening times, holidays etc.

 

Technical after sales support

Support: - Unfortunately we can not offer technical support on how to use your PC, software or DVD player.

We offer support on our services only.

 We can not offer any type of technical support over the telephone, if your support issue requires a telephone call to resolve an issue then a support member will call you if email support does not resolve the issue.

Please email us only at info@mrscan.co.uk

 

* If you have not received an email reply from us please check your junk mail folder

 

 

 
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Mr Scan Ltd

40 Bricksbury Hill Farnham Surrey GU9 0LZ

Registered in England and Wales number 6640151    VAT Number: 212 8736 15

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Copyright 2020 Mr Scan Ltd. All rights reserved.