Usual opening hours:
10am to 5pm (Monday to Friday)
Yes we are still open and taking orders as
We are currently seeing
high demand for our services during this time so please expect
a little extra time for your
order to be processed.
for details of how to send your parcel to us safely during this
Working hours : Due to
covid19 we are working slightly different shift patterns, so please
do not assume the phone line will always be attended.
Stay safe out there, be kind!
All the best from the Mr Scan team
We always aim to reply within 24
hours, if you do not receive a reply please check your junk
email folder. Please add our email address to your trusted
email addresses, especially with Hotmail or MSN accounts as
they block many important emails.
Our telephone sales team can not
help you with providing details of a current order progress. We are an primarily
based company and provide all details via email, you
will need to email us for an order update.
Strictly no canvasser callers
We do not answer blocked number callers
We are NOT open weekends or Bank
We can not offer any technical support in
regards to using your computer, DVD player, TV or any other electrical equipment
you are using
Due to the Covid-19 outbreak we have less staff in the office so have
changed the way we man our office, we have staff working from home and
others have different work patterns and therefore we are not always
available to answer the phone, most enquiries can be answered by a quick
email to us which is usually answered very fast.
If we are unavailable to answer
your call then please if possible use our website to answer your questions, it contains full details of all our
services including current prices, we do not offer
different prices over the phone. We also have a very informative
FAQ page on our website too. We understand that many
customers like to chat in person before sending films to us, which is great, we
love to chat.
Please our order form for a
printable address label
order form page
Personal drop off by appointment only. (click
Please do not turn up at our studio without an
appointment as we will not be able to assist you
Other ways to communicate
Our Facebook page
to meet our team
* If you have not received an email
reply from us please check your junk mail folder
Check out Facebook or Twitter feeds above for current news, opening times, holidays etc.
Support: - Unfortunately we can not offer technical
support on how to use your PC, software or DVD player.
We offer support on our
We can not offer any type of technical
support over the telephone, if your support issue requires a telephone call to
resolve an issue then a support member will call you if email support does not
resolve the issue.
Please email us only at
* If you have not received an
email reply from us please check your junk mail folder