Mr Scan Ltd - Digitising your Family Memories
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Usual opening hours: 

  10am to 5pm (Monday to Friday) 

We are NOT open weekends or Bank Holidays

Covid-19 Outbreak

Yes we are still open however things are running slightly different due to Covid19 lockdown 2021

We are also currently seeing a very high demand for our services during this time so please expect a little extra time for your order to be processed.

Stay safe out there, be kind! All the best from the Mr Scan team




We always aim to reply within 24 hours, if you do not receive a reply please check your junk email folder. Please add our email address to your trusted email addresses, especially with Hotmail, Outlook, Microsoft or MSN accounts as they block many important emails,

Please do not use hotmail to communicate with us as when we reply emails fail, this is a known issue with Hotmail and not a fault of our system, please use an alternative email address if possible.



Chat with us on WhatsApp - We are usually around

(click below)




Telephone Number

 We are an primarily an internet based company and provide all details on our website or via email

Strictly no canvasser callers

Our telephone sales team can not help you with providing details of a current order progress, you will need to email us for an order update. 

Farnham (01252) 416202

  • We can not offer any technical support in regards to using your computer, DVD player, TV or any other electrical equipment you are using

  • All calls to us are recorded



If we are unavailable to answer your call then please if possible use our website to answer your questions, it contains full details of all our services including current prices, we do not offer different prices over the phone. We also have a very informative FAQ page on our website too. We understand that many customers like to chat in person before sending films to us, which is great, we love to chat.


Postal Address

Please use our order form for a printable address label  order form page

Personal drop off by appointment only. (click here)

Please do not turn up at our studio without an appointment as we will not be able to assist you



Other ways to communicate

Email Us: *

Our Facebook page

Click here to meet our team

* If you have not received an email reply from us please check your junk mail folder

Check out Facebook or Twitter feeds above for current news, opening times, holidays etc.


Technical after sales support

Support: - Unfortunately we can not offer technical support on how to use your PC, software or DVD player.

We offer support on our services only.

 We can not offer any type of technical support over the telephone, if your support issue requires a telephone call to resolve an issue then a support member will call you if email support does not resolve the issue.

Please email us only at


* If you have not received an email reply from us please check your junk mail folder



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Mr Scan Ltd

40 Bricksbury Hill Farnham Surrey GU9 0LZ

Registered in England and Wales number 6640151    VAT Number: 212 8736 15

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Copyright 2021 Mr Scan Ltd. All rights reserved.