Mr Scan Ltd - Digitising your Family Memories
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How to get your films to us

Covid-19 Outbreak

Yes we are still open and taking orders as usual.

We can (temporary) no longer allow personal drop offs or collections during this time.

All parcels received are stored for 48 hours in quarantine before we open and log them onto our system


Stay safe use contact-free pick up

  • If your parcel is small enough to fit in a post box then this is highly recommend. Tracked mail will still be tracked using a post box.
  • If your parcel is too large for a post box then we recommend using either a courier that has a Locker Service or a courier who can collect your parcel "Contact Free" from your doorstep or a safe place, they should knock your door and step back, then you can simply put your parcel on the door step for them to pick up. We would recommend putting a note on your door to the courier explaining you are doing a contact free collection. We recommend using Parcel2Go, link below.


Check for your local courier LOCKER locations (click here)

Please stay safe out there





Royal Mail Info

Great for smaller packages that fit in a post box or if you have a preferred courier company.


Various courier companies for you to chose from.


Drop your films off locally in Farnham, Surrey

***by pre-arranged appointment only***

Click here for details for drop off


Collect+ Info

New Collect+integrated

Fully Tracked

Drop off service


4.50 per box

We email you a link to print a box label then simply drop your package off at any of the 7000+ UK Collect-Plus drop points


Do you wish to add Collect+ to your order ? (click below)


no thank you



Collect+ is a very reliable third party courier company and has no association with Mr Scan Ltd.

We simply provide a quick and easy link to their services. If you have any doubts in using this service please do not use it.

They have the following trust score on Trust Pilot (July 2019)




How we return goods and digital files

All shipping services below are selectable from our online checkout


A Complete Second Copy of Your Scanned Images for Safe Keeping!

Download Option

You can now have your images downloaded straight to your computer over the internet.

It is very simple all you need to do is select the download option from the shipping section of our online shopping basket and your images will be available through a simple email link* on the day they are scanned. These links are secure and can ONLY be accessed by you.

This option is FREE, we don't charge any extra for our download service, this also saves on any return shipping charges. Your originals will be kept in storage for one calendar month after the download email has been issue then disposed of.

Click here for more details

No minimum order value !

A Complete Second Copy of Your Scanned Images for Safe Keeping!

A Complete Second Copy of Your Scanned Images for Safe Keeping!

A Complete Second Copy of Your Scanned Images for Safe Keeping!

Standard UK Parcel Return

Standard 1-4 day parcel return delivery using various couriers or postal services depending on package size

A Complete Second Copy of Your Scanned Images for Safe Keeping!

International shipping also available from our checkout


Return shipping details

We do not visit our courier everyday. When you receive details of a shipment it is not necessarily the day it has left us.

All parcels are sent at your own risk we use reputable courier companies and Royal mail post to return your parcel. We can not be held responsible for any parcels lost or damaged, we can offer an insured option if you prefer or we can offer the option for you to arrange your own courier collection.

Our success rate for originals being returned over the last 12+ years is over 99.9%

Our success rate for digital files being received by the customer is 100%

If however you have your own preferred courier for the return service we are more than happy for you to arrange this, we will let you know when your order is ready for collection and you will need to supply us with documentation

If a parcel is lost or damaged on its return journey from us then we will replace the digital media according to our terms and conditions.

If you have not selected our Collect+ courier service at our checkout (Prepay service) and you use this service then this will charged for upon completion.

Please note: Mr Scan is not liable for any third party courier company including this Collect+ service.






Mr Scan Ltd

40 Bricksbury Hill Farnham Surrey GU9 0LZ

Registered in England and Wales number 6640151    VAT Number: 212 8736 15

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Copyright 2020 Mr Scan Ltd. All rights reserved.