Mr Scan Terms and Conditions.
We know that nobody likes reading terms and conditions
however we do recommend that you read the following so that you understand
the full services that we offer.
These terms and conditions shall govern
the use of the Mr Scan website and the purchase of any goods from
The website is owned and operated by Mr
Mr Scan reserve the right to amend or
update these terms and conditions at any time without providing
By using our services, you acknowledge
that you have read and understood these Terms and Conditions.
Should you have any questions, please
Contact Us prior to ordering from this
Copyright in the Mr Scan website is
property of Mr Scan. Material on this website also comprises
copyright material, trademarks and registered trademarks which are
the property of Mr Scan and third parties. This property may only be
used for the purposes of browsing the Mr Scan website and acquiring
goods and services of Mr Scan.
Placing and Accepting Orders
By sending Mr Scan your films or other
material you are placing an order and excepting our online prices
and terms. Prices correct according to our online price list on the
day material is received or when order is made online (If made
online). If an order is received with no instructions as to the
level of service required then we will scan using our standard service.
We reserve the right to cancel your
order if verification fails. This is as much for your security as it
is for ours. By following the instructions below you
can ensure the verification process is successful:
Fraud - Mr Scan will pass on any information
relating to suspected fraudulent activity to appropriate
All information is held securely by Mr
Scan using Secure Sockets Layer (SSL) software and is protected by
state-of-the-art encryption and firewall technology.
If you need to cancel an order, please
Contact Us immediately.
outside the UK - Please make sure that you fill in the customers
information correctly, when sending films to us the films have no
commercial value and you are not importing goods to the UK. (value
must be less that £5GB) If you put a high commercial value on your
package then any import tax will need to be paid before we can
collect your parcel from UK customs. UK customs will return any
unpaid parcels to the sender.
Payment - Orders will only be
payment in full has been received and Mr Scan is satisfied with the
integrity of the order. All original material will be kept within
our studio until full payment has been received in a form of lieu.
Quotations - All quotations are
valid for 28 days and must be made in writing via email from Mr Scan
Ltd. If you have been supplied a quotation it must be supplied with
We reserve the right not to provide
goods or services, or cancel orders (or part thereof) at our sole
discretion at any time and we will not be held liable for loss or
damage arising from the exercising of these rights.
Urgent orders- We understand
that sometimes orders are required to be scanned urgently, we will
do all we can to accommodate this however we need to have agreed
this in writing prior to any order, there is a 30% surcharge for any
order required quicker than our standard turnaround times. This
additional charge covers staff overtime which is required to advance
an order to urgent.
value - we do not technically have a minimum order value if
you wish to download your files it can be as small as 20p.
About your films
Identifying film - we clearly
identify each type of different film that we scan on our website in
means of photographic examples and clear size measurements (where
applicable). It is your responsibility to make sure that you send us
the correct films as ordered online or quoted for. We scan all
film we receive and invoice for variations to the original order or
quotation where required. So please double check you know what type
of film you are sending us first, any questions simply email or call
us for verification.
Incorrect film - It is your
responsibility to check that the films you send in to us are the
ones you have ordered for scanning, variations with film will be
charged/refunded according to our website prices for the correct
film type. If in doubt please check our film
Full details of all the types of film
we scan can be found on our film guide, link below:
We do not count material to give a
quotation, all material sent to Mr Scan will be scanned and charged
for. Counting is done by our scanners.
We scan everything we receive, if you
do not wish for images on a strip to be scanned then please cut
strips down to a minimum of two images. Sending us a list of images
numbers to be scanned is not accepted, we scan everything.
- At Mr Scan we do all we can to
prevent the spread of computer virus's. We use the latest technology
virus and spyware scanning systems which we apply to all discs
- We strongly recommend that you use
your own virus protection software for your PC.
- In the unlikely event your media
contains a virus, Mr Scan agrees to either replace the affected
plus any shipping costs associated with the affected disc. Mr Scan's
liability is limited to the replacement of only the virus-infected
media received from Mr Scan . Mr Scan does not assume liability for
any costs associated with repairing or replacing any computer
components, hardware, additional software, computer files, or any
other costs associated with repairing, replacing, or removing
virus-infected files from your computer.
- If you believe that our media has a
virus please contact us immediately and let us know what virus file
you think is on the media and also supply is with information
on your virus detection software and if possible a screen dump of
the warning message. This will help is to confirm any such problem.
- We keep all data for a
minimum of 60 days from the date of completion. This is from
the date we either ship out a prepaid project or the day we invoice
a project where a payment is required. As per our website and
paperwork please make a back up of your data. We supply your data on
many different types of media such as CD, USB stick or download.
HOWEVER this is on a method of transporting the data to you.
- As with
all data you need to make a backup of your own. If within the first
60 days the media device fails simply email us to put a hold on your
data and return the media device. This will then be checked and if
required replaced containing your original data free of charge.
Personal Hard Drive/USB Stick
- If you wish to supply your own hard
drive or USB stick for your data please make sure any previous data
is backed up as there is a good chance that your drive will be
formatted (wiped) before it goes on our system to prevent the spread
- Generally we ask for payment upfront via our website checkout
system or via cash or cheque with your parcels. If you wish to be
invoiced after the material has been scanned then this must be
arranged prior to sending us any material, we will hold on to all
images and material until full payment is received.
- Prices invoiced will be as per our website prices or a
pre-arranged written quotation.
- All prices
are subject to local tax (VAT) which is worked out on our quotation
once you select your correct country.
- All invoices are strictly 7 day payment terms. We have the right
to charge interest at 8% above the basic bank of England interest
rate plus a late fee set by late payment legislation UK for business
to business invoices. We reserve the right to remove any online
discount for late payments.
- All quotations valid for 28 days
- It is highly advised to use our automated quotation system to
obtain a price for your project prior to sending us any material as
once we receive your material it will be scanned and invoice
- If you send us material that is to be invoiced after scanning
please make sure that you have sufficient funds to pay for the work
carried out. If you are unsure on how many images you are sending
for scanning we strongly recommend counting your images as guess
work is sometimes way out. With negatives some customers weigh them
to get a rough estimate. We do not offer a counting services, the
only way we can tell you how many images you have is by scanning
- If you have a maximum budget for your project please put this in
writing via email prior to us starting scanning, if there is not a
set budget in writing we will scan and invoice all items sent in for
- Cheques over £250 will need 7 days to clear before
shipping/collection of any goods.
- Invoiced orders over £100 can only be made via BACs,
Cheque or Cash.
- If a transaction is reversed by the customer after shipping of
goods it will be classified as fraud and reported to the
authorities. This includes the PayPal resolution process. Our
overdue policy will also come into effect after 30 days of invoice
Limitation of Liability
In relation to goods, the
replacement of the goods, the supply of equivalent goods.
In relation to services, the
supplying of the services again, the supply of equivalent
You further acknowledge and agree that
Mr Scan will not be liable to you or any other person for any direct
or indirect damages resulting from use of goods or services supplied
to you, or on behalf of you, through the website. Mr Scan are not
responsible for data discs failing in your machine, this is down to
the disc manufacture.
All our digital media is pre-checked
with virus-checking programs. Mr Scan will not accept any
responsibility for any damage or loss caused through the use of
The sending of goods, such as but not
limited to, tapes and films to Mr Scan is solely the responsibility
of the sender. We recommend you take every precaution to cover any
eventuality, including the loss of goods. We guarantee that in the
unlikely event of a failure to return such items, we will replace
the digital media that you have ordered within 28 days of posting your
order. This way you will not lose your memories, however, despite
our every care in this situation we can not in anyway guarantee the
Any compensation claim for lost or
damaged originals should be arranged via the customer and the third
party shipping company, Mr Scan has no responsibility at all to
provide any form of compensation arising from lost, damaged or
delayed items in the post be it on its incoming or return journey.
We will of course assist the customer where possible but will
provide no financial benefits.
If we lose your package of original
photos or videos while in our possession through mishandling or
negligence on our part we will pay you up to a maximum of you order
value in compensation for the loss after first exhausting all other
efforts to recover your originals. If we are unsuccessful we will
reimburse you up to the value of your order* for your loss. * If
order has been pre-paid and the order has not been converted to a
digital format at the time of the loss a refund will also be issued.
Otherwise, our expenses and restitutions for lost or damaged
materials while in our possession can never exceed the raw cost of
the materials or £100, whichever is less. We are not
liable nor responsible for any materials not in our possession.
Items lost or damaged while in transit are the responsibility of the
carrier's company and are subject to that company's terms.
You, the user, understand and agree
that the submission of any photos and/or film to Mr Scan, is
done at your own discretion and risk and that you will be solely
responsible for any loss or damage to your photos, and any damage to
your computer system or loss of data that may result in the download
or upload of any material. Mr Scan does not assume any
responsibility for any loss, physical, or personal damage, or any
other type of damage that may in any way result from the use of its
products or services. Mr Scan shall assume no responsibility nor
liability, for damage, loss, delay or irregularity to persons or
property in connection with third parties over which Mr Scan has no
Liability for items transit:
Transit will start when a parcel
is posted, handed to the courier. Items lost
whilst in the care of the courier or postal service (including
Collect+) are their responsibility. As with all courier and postal
services it is not possible to insure original photos or videos in
transit. These items do not have a monetary value.
We aim to get your films and digital
to you within our advertised time scale, however most smaller orders
are usually quicker.
We will try to re-use your
original packaging to return your films to you, this saves you
additional packaging costs and is more environmentally friendly.
However if a customer does send films in packaging that is not
suitable for the return journey it will be replaced or repaired
at Mr Scans discretion. We also aim to make the return packaging
small enough to fit through your letterbox if possible as this
saves any missed delivery attempts. If you do wish to keep
particular packaging items please let us know.
It is your obligation to enter the
correct delivery address details at the time of ordering. Should you
enter the wrong address, we are not obliged to re-send the order to
the correct address at our expense.
We will provide you with an estimated
date for delivery of all parcels via the courier services (excludes
royal mail standard post). While we make every effort to
deliver by this time, all dates specified are estimates only.
We will not accept liability for any
loss or damage arising from items lost, stolen or damaged during
delivery by a third party company. If you do not agree with our
returned delivery method then you are more than welcome to instruct
your own courier, just let us know details in advance.
It is the responsibility of the
customer to inform Mr Scan if an order does not arrive. Once we
learn an order has not arrived by the due date, we will lodge
enquiries with the courier to ensure delivery occurs as soon as
possible. We will not be held liable for any loss or damage
resulting from late delivery. a Late or a lost delivery does not
constitute a failure of our agreement, and does not entitle you to
cancellation of an order.
Please note that if an item has been
lost in transit, we will not dispatch a replacement item
immediately. Replacement items will be dispatched according to our
If you have not received your package
within 7 days of you despatch email then please contact us to make
sure that we keep your images on file for an extended time or do not
scrap your originals (if this was scheduled). Please note that our
despatch email is sent out on the day your item is shipped, please
make sure that you check your junk or spam email folders for this
email as we are not responsible for emails not arriving. Please
allow up to 28 days for the third party courier company to deliver
your parcel. We will send replacement discs after 28 days at our
discretion, it is also totally at Mr Scans discretion to send
replacement discs earlier than 28 days.
Package weight - If you send us a heavy
parcel then you must be prepared to pay the return shipping costs -
All parcels over 1.5kg are returned via a courier services, charges
are clearly shown on our website.
Orders sent in with no return shipping
payment will be our download only service.
Returns and Exchanges
- In order to return any product to us
you will need to email us to obtain authorisation, full details on
our RETURNS PAGE
- We are
happy to advise you in advance of your purchase to help you make the
best choice. If you have any specific requirements for your images,
i.e. they need to be a certain file size or dedicated colours then
we always recommend you use our trial service before sending any
orders. This way we know exactly how you want your scans and you
know exactly what you are getting as making changes after an order
has been processed is not possible.
- You can not return products that
have been supplied to you by our scanning service, unless there is a
fault with the product. Under no circumstances will a refund be
issued for our scanning services if we have provided you (the
customer) with a copy of the digital images. If the media device
(DVD/USB) arrives damaged or
faulty then a replacement will be arranged upon receipt of original.
- If you return any goods via a Royal
Mail Post Office/Courier, please keep the appropriate proof of return and
ensure you are covered for the appropriate amount of insurance. If
the returned item goes missing in transit to us, we will deem you
not to have returned the item.
- If you return items to be rescanned
and we find that there is no fault with the original scan there will
be a service charge.
- It is your responsibility to ensure
the goods are adequately packaged to ensure that they are not
damaged during return transit.
- All returned goods must be: Unused,
unopened and in original condition. Undamaged. Returned within 28
days of delivery.
- You will pay the delivery costs of
the return to Mr Scan. We will not refund initial delivery and any
- Please note that all products that
are found to be non-defective may incur a non-faulty test charge
plus the delivery costs of returning the item to Mr Scan.
- Any problems with images or media
must be reported to Mr Scan in writing within 14 days of receiving
- On the rare occasion where we are
required to rescan or adjust certain images then these images will
be either emailed to our customers or send on a CD/DVD rom. The
rescanned images can not be added to any previously burnt discs or
TV-Resolution slide shows. Only if over 10% of images in a set are
confirmed as rescans by Mr Scan will new disc sets, duplicate sets,
TV resolution or slide shows be issued and only if requested by the
Specified scanner settings
all scanners they each have many different setting to adjust to
produce an image, at Mr Scan we use our standard scanner settings
unless advised differently prior to taking an order. Setting such as
dust removal, colour correction, edge enhancement and sharpness are
all full adjustable with most of our scanners.
require any special requirements for your images please discuss this
prior to making your order. As some settings may not be
adjustable with certain film types due to scanners and software
that we use.
strongly recommend that if you do require anything special then you
use our free trial service so you can test for yourself. This also
applies to online photo libraries as many will require certain
criteria for scanned images that may require us to set our scanners
up slightly different..
our customers leave the scanner settings to us to achieve the best
Due to the way we scan
slides and negatives we cannot guarantee any pre-set orders of
images, we will do all we can to stick to an obvious order however
there are many influences that can change this, for example
different types/sizes of slides may need to go through different
scanners, some images may need to be scanned again due to dirt
levels or scanning incorrectly. Also some slides may need to have
their mounts repaired or replaced due to being too weak to go
through our scanners. We advise that the best way to put images in a
particular order is to rename/re-order the images in digital format
when you receive them back from us, It's a lot easier when you can
see the full image on your PC screen. With printed photographs
we use multiple large flatbed scanners where photo order sequences
are not possible.
Returned order of originals
Images and folders are
automatically numbered using our scanner system. If you wish for
images or folders to be renamed we advise that you carry out this
yourself once you receive your images back as you know the images
better than anybody so can correctly name them, we can do this for
you but due to the additional time it takes and the possibility of
errors we do not like to take on this task, if we are requested to
change folder names there will be a surcharge per folder or image
and it must be pre-arranged and paid for prior to any orders.
Simplest thing to do is to leave the numbering to our system. We
will label envelopes with numbers which correspond with folder
numbers on the disc so you can cross reference any titles.
If you do encounter an problem with our
services please contact us as it will most probably be a simple
issue that can either be resolved via email or a rescan. Please
don't go straight to our feedback system and leave bad comments as
this is permanent and will result in no further support by Mr Scan
If you have any problems at all
please email us before leaving and negative feedback, we are here to
help, we can resolve any issues.
Any issues with third party companies
such as courier companies should not be directed at us at Mr Scan,
if a third party company has let you down then please contact them
Any false feedback or feedback aimed
at a service carried out by a third party company will be classified
as defaming our
Image and film Copyright.
- Under copyright laws the owner of
the copyright in images is the person who created or took the
photographs. By submitting your photographs to us you warrant to us
that you are the owner of the copyright or have express permission
from the owner of the copyright.
- You will own the copyright of all
your images, we will not sell or give any of your images to any
other person. However we may on very rare occasions we may use example images in our sample gallery, these photos
will usually be of landscape pictures and not family photos.
Use of website.
- With the exception of the main
search engine bots, the use of data-mining/extraction software or
bots by any company that is not collecting data for a search engine
is strictly forbidden. In particular the use of Picscout will be
treated as 'hacking'. and as such will be prosecuted.
For Mr Scan to process your order, we
need information such as your name, email, contact number, delivery
address and payment details.
We only use your data to provide you
with your service ordered via Mr Scan.
Your details are not passed on to any
other person or company except for your postal address to Royal mail
or our chosen courier company to supply the delivery service
required. Courier companies will require an email address to send
you tracking information. All companies are GDPR compliant.
We do not send out "spam" to our
customers in any way.
Our website does not use or store
Data is stored on the secure database
provided by the checkout company "Romancart". Only we have access to
this data for order processing.
Data is stored on the Romancart
database for 18 months the automatically deleted.
We don't supply newsletters or offers
via email, post or telephone, once your order is complete with Mr
Scan we will not communicate with you again unless you contact us
where we will of course answer any questions.
If you follow us on social media then
this is an opt in service, we offer news and promotions via social
media only, if you wish to opt out simply stop following us.
No originals or digital copies of your
photos, films or media leave the Mr Scan studio at any time, all
data and originals are stored securely onsite. and behind a
firewall. If you opt for our download service then data is securely
shared with a third party file-sharing company who have very high
data protection policies.
Other than described above, Mr Scan
will not use, sell or disclose your personal information without
The information contained on the
website is provided by Mr Scan in good faith. To the best of Mr
Scan' knowledge, the information is accurate and current, however,
Mr Scan do not make any warranty as to the accuracy or completeness
of the information.
End of Terms and Conditions